QuickScan QR Pro — Support

Fast QR & barcode scanner, generator, and inventory manager.

Contact Support 2al2studios@gmail.com

We typically respond within 24 hours.

Please include your device model, OS version, and app version (found in More → About) so we can help you faster.

Frequently Asked Questions

How do I cancel my Pro+ subscription?

iOS Open Settings → [your name] → Subscriptions, tap QuickScan QR Pro, then tap Cancel Subscription.

Android Open the Google Play Store → Menu → Subscriptions, select QuickScan QR Pro, then tap Cancel.

Your subscription stays active until the end of the current billing period.

How do I restore a purchase on a new device?

Open the app, go to More → Account → Restore Purchases. Sign in with the same Apple ID or Google account you used for the original purchase.

The camera isn't working or asks for permission repeatedly.

iOS Open Settings → QuickScan QR Pro → Camera and make sure it's enabled.

Android Open Settings → Apps → QuickScan QR Pro → Permissions and enable Camera.

If the scanner still doesn't detect codes, try improving lighting, holding the device steady at 10–20 cm, and cleaning the camera lens.

How do I back up my scans, products, and inventory?

iOS Cloud backup uses iCloud. Enable it under More → Settings → Cloud Backup.

Android Cloud backup uses Google Drive (stored privately in your account — only this app can access it). Enable it under More → Settings → Cloud Backup.

You can also export any session, inventory, or product list as PDF, CSV, or Excel from the app.

Will I lose my data if I reinstall the app?

Data is stored locally on your device, so uninstalling removes it. We strongly recommend enabling cloud backup (iCloud / Google Drive) or exporting your data before uninstalling.

Does QuickScan QR Pro collect my personal data?

No. All scans, products, and inventories stay on your device. Cloud backup is optional and stored privately in your own account. See our Privacy Policy for full details.

What's included in Pro+?

Unlimited scan history
Batch scanning & creation from CSV
Logo and color customization for QR codes
Advanced exports (PDF, CSV, Excel)
Custom label printing
Inventory system with bins
LAN server & webhooks
Analytics dashboard
No ads

I'm being charged but the Pro+ features aren't unlocked.

Tap More → Account → Restore Purchases. If the issue persists, email us your transaction receipt and we'll resolve it within 24 hours.

A specific QR code or barcode isn't scanning.

QuickScan QR Pro supports QR, EAN-8/13, UPC-A/E, Code 128, Code 39, Code 93, Codabar, ITF, PDF417, Aztec, and Data Matrix. If your code isn't detected, try better lighting, adjust the distance, or send us a photo and we'll investigate.